Our Return Policy

You can return any online purchase for a refund within 30 days of receiving the order. 

- The item must be unused, in new condition as received, and with original tags, box and packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns are reviewed and accepted in the country of purchase.
- Final Stock Sale items cannot be returned. Final Sale items include: gift cards and items tagged final sale on our website.

Once your goods arrive back at our agents warehouse we will issue a refund. We charge a flat rate of $5 USD, which is deducted from your refund. 

Please contact us HERE to initiate your refund case and we will return a form for your completion.

 *Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders on Fern & Soul's e-commerce site is contingent upon product availability and discretion in managing inventory. Fern & Soul explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.