Privacy Policy
The purpose of this Privacy Policy is to inform you of how Fern & Soul manages, collects, uses, processes and discloses your Personal Information.
Data Protection
The collection and storage of personal information submitted to Fern & Soul is subject to the privacy principles set out in the Privacy Act 1988 (Cth) and the general law intended to protect your privacy, as amended from time to time. Protecting customer Personal Information and compliance with applicable laws is of the utmost importance to Fern & Soul. We are committed to properly managing, protecting and processing your Personal Information in accordance with this Privacy Policy, which applies to all Personal Information we collect through our websites or other channels.
In summary, your details will not be divulged to third parties, and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Fern & Soul, operating through www.fernandsoul.com. In visiting our sites or registering your details when purchasing from www.fernandsoul.com, you agree to be governed by Fern & Soul's terms and conditions.
Owner and Data Controller
Fernandsoul.com is part of Retro River Pty Ltd who are a registered company in Australia.
Reg no.
ABN 93 140 139 055
ACN: 140 139 055
Registered office address:
Retro River Pty Ltd
100 Hay Street
Subiaco
Perth WA
Australia
Owner contact email: support@fernandsoul.com
Types of Data collected
We want to give you the best customer experience possible. To help us do this, we build the richest picture we can about you by combining different data sources. We then use your customer information profile, which includes purchase history and email address, to offer you products, promotions or services that are most likely to interest you.
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Tracker; Usage Data; first name; email address; last name; various types of Data.
Cookies: A cookie is a small file placed by us on your device’s hard drive. This helps us analyse web traffic and to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website by tailoring it your needs. We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. Cookies provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will not give us access to your computer or give us any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Online Behavioural Advertising: We use third party advertising services, including Google AdWords and Social Ads, which may be used to serve advertising on our behalf and to help track the effectiveness of our marketing. To enable this our website may use tracking technologies including cookies, tracking pixels and related technologies which help collect anonymous data such as your IP address and your website interaction and which may be placed by these third parties on your device for targeted re-marketing and advertising purposes across other sites and to measure your response to our advertisements.
Online Behavioural Advertising Opt Out: Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer customise ads based on your interests and web usage patterns using cookie-based technology
Google Advertising Opt Out: You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. For further information regarding the privacy practices of our Google advertisement provider, please visit http://www.google.com/privacypolicy.html
Platform services and hosting
These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Shopify (Shopify Inc.) - Shopify is a platform provided by Shopify Inc. that allows the Owner to build, run and host an e-commerce website. Shopify Privacy Policy - Shopify Privacy Policy
Tag Management - This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralised fashion.
Klaviyo is an email address management and message sending service provided by Klaviyo Inc. if you subscribe to our newsletter, Klaviyo will collect shopping behaviour data in order for us to tailor your shopping experience through newsletters. Klaviyo Privacy Policy - Legal Terms & Policies: Email Marketing & SMS - Klaviyo
Cookie Policy
This Application uses Trackers. To learn more, the User may consult our Cookie Policy.
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
Our website also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
General
The intellectual property rights in all content on this website are the property of Retro River Pty Ltd and Fern & Soul and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.
Mobile Terms of Service
The Fern & Soul mobile message service (the "Service") is operated by Fern & Soul (“Fern & Soul”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Fern & Soul SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fern & Soul through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fern & Soul. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Fern & Soul or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fern & Soul mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Fern & Soul or email support@fernandsoul.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Legal information
This privacy policy relates solely to this Application, if not stated otherwise within this document.
Latest update: 23rd August 2024
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:
- Australia Office of the Australian Information Commissioner on 1300 363 992 or visit their website at oaic.gov.au
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@fernandsoul.com